• Duane Lachance portrait

We Believe In Outstanding Hospitality

Since 1994, the Victoria Hospitality Award Program (VHAP) has encouraged outstanding hospitality by recognizing individuals, companies and associations from the Greater Victoria area that go out of their way to make visitors, and locals, feel like there’s no better place to visit or live.

Outstanding hospitality is best described as a random act of kindness that goes above & beyond the expected to meet the needs of an individual.

Visitors and local Victorians can nominate someone for exceptional service and warm hospitality.

We Believe In You

VHAP believes that service excellence is the tourism and hospitality industry’s greatest asset. It is because of outstanding service that visitors choose to stay longer…tell their friends…and visit us again – and that’s good for our City, our Island and our Province.

Brand Promise

We will inspire each other to deliver outstanding service in Greater Victoria and reward individuals providing service excellence to their customers.

An Award Recipient

The members and sponsors of VHAP believe that outstanding hospitality you provide deserves to be noticed. Each month, VHAP committee members select a recipient from all nominations received. The recipient receives recognition and gifts from VHAP members and a framed certificate.

The Award

Each monthly recipient is also honoured with The City of Victoria award. This special lapel pin bears the City’s Coat of Arms and the VHAP name. It is also inscribed with the recipient’s name and the month of the award.

You’re Great News!

As a VHAP monthly recipient, your picture and story of the outstanding service you provided will be published in Black Presses community newspapers.

A Gala Reception To Honour Nominees, Monthly Award Recipients…

The Annual VHAP Gala Reception is a special celebration to recognize each monthly recipient and all the year’s nominees. The 2019 Gala Reception (celebrating 2018 nominees & winners) will be held on Wednesday, April 17, 2019 at the Delta Hotels by Marriott Victoria Ocean Pointe Resort. Tickets for recipients and nominees are paid for by the employer and those attending receive the VHAP’s special Star Award pin and are eligible to win great door prizes. Tickets are $30 each (10+ tickets $27 each).

…And To Present The G.E.M. Award

Each year, an exceptional individual, association or company from the Greater Victoria community receives VHAP’s distinctive G.E.M. Award for consistently setting an example of ‘Going the Extra Mile’. G.E.M. actions may be exhibited through: Consistent excellent service to customers, encouragement and training of employees or dedication to the community.