Since 1994, the Victoria Hospitality Award Program (VHAP) has encouraged outstanding hospitality by recognizing individuals, companies and associations from the Greater Victoria area that go out of their way to make visitors, and locals, feel like there’s no better place to visit or live.  We believe that service excellence is the tourism and hospitality industry’s greatest asset. It is because of outstanding service that visitors choose to stay longer, tell their friends and visit us again.

Outstanding hospitality is best described as a random act of kindness that goes above & beyond the expected to meet the needs of an individual.

The members and sponsors of VHAP believe that outstanding hospitality deserves to be noticed. Each month, VHAP committee members select a recipient from all nominations received. The recipient receives recognition and gifts from VHAP members and a framed certificate.

The Award!

Each monthly recipient is also honoured with The City of Victoria award. This special lapel pin bears the City’s Coat of Arms and the VHAP name. It is also inscribed with the recipient’s name and the month of the award. As a VHAP monthly recipient, your picture and story of the outstanding service you provided will be published in Black Presses community newspapers and Page One Publishing magazine.

A Gala Reception To Honour Monthly Winners and all Nominees…

The Annual VHAP Gala Reception is a special celebration to recognize each monthly recipient and all the year’s nominees. The 2019 Gala Reception (celebrating 2018 nominees & winners) was  held on Wednesday, April 17, 2019 at the Delta Hotels by Marriott Victoria Ocean Pointe Resort. Tickets for recipients and nominees are paid for by the employer and those attending receive the VHAP’s special Star Award pin and are eligible to win great door prizes.