January and we have yet another Westin Bear Mountain winner: Amy Hamilton was nominated by Margaret Byl of Calgary, Alberta and here is Margaret’s story:
On January 18 during a huge snowfall I lost control of my car on the Parkway leading down from Westin Bear Mountain Resort and came to a stop in a deep snowbank. I was unhurt but very stuck and unsure how to get help. As a guest at the Westin, I called the front desk and described what had happened. Amy Hamilton answered my call and arranged to have someone from the hotel pick me up. She also called a taxi for me immediately to shorten my wait when I returned to the hotel. When I got back she referred me to a towing service to retrieve my car. Since I needed to get to class at Royal lRoads as quickly as possible, she offered to have the hotel pay for the tow and add the amount to my bill. So far, this was great service. What made it exceptional is the following: when I returned to my room at 9pm that evening, I found this note from Amy.
“Your day got off to a bit of a rough start so I thought I would end it with a wish for a relaxing evening. I hope everything in between made it a good day.”
Accompanying the note was a plate with biscotti, chocolate drops, fresh raspberries and hot chocolate.