Darlene Smith – Coast Victoria Harbourside

Victoria Hospitality Awards

As a frequent business traveller, I have had my share of time at hotels. I cannot speak highly enough of the constant hospitality, efficiency, and true friendliness I receive from Darlene, who works in the Blue Crab restaurant at the Coast Victoria hotel. She is a highlight of my day, and I am thankful that I get to see her almost every morning before I head off to the office. I have watched her interact with difficult guests with grace and true kindness, always with a smile on her face. She is truly gifted in this way, as I believe those are traits that you cannot teach someone, but should be recognized and commended when they are present. As far as going “above and beyond,” I feel that Darlene does this on a daily basis – from having my “to-go” cup ready before I even ask, to taking the time to ask how I am doing and truly listening to my answer. She adds a very personal touch to what could be a very impersonal stay. Being a server is not a glamorous job by any means, but you wouldn’t know that by watching Darlene. She takes pride in her work, day in and day out, and it is because of this consistent genuine hospitality that I am nominating her for this award, which she so truly deserves.

About Brenda

Committee Representative for Tourism Victoria