I would like to share an exceptional hospitality story which happened recently and involves one of the Les Clefs d’Or Concierge Association members in Victoria, Dillon Carfoot, of the Fairmont Empress Hotel.
Mrs. W.R., an employee of one of our tenants, shared the very unfortunate circumstances surrounding a planned trip to Victoria with her daughter, who, at only 25 years of age, has been diagnosed with incurable cancer. Mrs. W.R’s daughter chose Victoria as the city she would most like to visit while she is still able to travel.
I contacted Dillon Carfoot, of the Fairmont Empress and Vice-Director BC Region, Les Clefs d’Or Canada and asked him if he might be able to assist to make this trip to Victoria extra special. Dillon was so very generous! He upgraded W.R and her daughter to the Fairmont Gold floor for their Victoria stay and also arranged complimentary LA Limousine service to and from the Victoria International Airport to the Fairmont Empress. Through Dillon’s professional relationship with Les Clefs d’Or, he was also able to procure a very special rate for a seaplane excursion from Victoria’s Inner Harbour to the Butchart Gardens which included fine dining at their restaurant and limousine transportation back to the hotel. We were able to cover the remaining cost of the seaplane excursion through our Calgary team donations and were also able to include Afternoon Tea at the Fairmont Empress.
Following her return from Victoria, Mrs. W.R wrote “The trip was fabulous, everything (and everybody) was perfect. My daughter felt so very special. I will treasure the memory of this trip in my heart forever”.
It was Dillon’s outstanding service and assistance that made this trip to Victoriafor W.R. and her daughter possible and such an unforgettable experience.