Doug was doing Night Audit on Feb 6 when a guest, Crystal Smith, came down to the desk around 5 am. She had a huge problem. She had a very important meeting that morning but she forgot her blouse. She was hoping to find something in the hotel’s lost and found. Doug helped her look through the L&F bins but she could not find anything. She was desperate. Her meeting was early and no stores would be open to buy a new blouse. At that point, Doug suggested he could lend her his own black shirt that he was wearing.
To cut the story short, Ms. Smith took him up on his offer, went to her meeting and was just so overwhelmed with what Doug had done. Truly going above and beyond. He literally gave the guest the proverbial “shirt off his back”.