Fellow staff member Juliana Wijoyo nominated Eric with this story: A guest called to notify us he would be arriving late. In his call he mentioned that since he would be late he was worried that he would not be able to pick up his Goodlife Race Package. Without a second thought, Eric offered to pick it up for him and have it waiting at the front desk upon his arrival. The guest was very thankful! And, his wife even more so as she reported that her husband was extremely stressed over how to figure out how to collect his race package in time.