Erica was nominated by Marc Lange and Stacy Patterson who wrote to us:
“We recently spent a weekend getaway in Victoria. We got a great package from BC Ferries which included 2 nights at The Fairmont Empress Hotel.
We were exploring the gorgeous hotel when we came across a beautiful room with a stained glass dome. Mark opened one of the doors in the back and discovered the Crystal Ballroom.
In the back corner was Erica who immediately came over and invited us in.
She was very welcoming and answered all our questions. She gave us some history on the room and the stained glass dome in the entrance area.
She helped us visualize what it must have looked like in the early 1900s and was very friendly and helpful.
Before we went our separate ways she asked for our room number. When we got back to our suite we discovered a plate of chocolates with a hand-written card from Erica wishing us a “great rest of our stay”.
We were very impressed!”