“A guest of the Oak Bay Beach Hotel left two pieces of luggage behind. She was halfway across the strait to Vancouver on a BC Ferry when she noticed (the missing luggage). They were flying out of YVR at 2a.m.”
I phoned Faye and she, without hesitation, said “we could fly these two small bags on the last flight of the night to Vancouver”.
“Not only that, but she said she would contact the guest and get the bags transferred to Vancouver Airport!”
“What incredible service even though the guests did not even use Helijet. This is true Victoria Hospitality at its best and the guest will probably never forget this kindness.”