Jason Thorne – Chateau Victoria Hotel & Suites

Jason Group Resized

Jason’s nomination came to us from Operations Manager and colleague, Kevin Neilson; “Jason at the front desk helped us more than he had to do.  After his work hour he went to buy a cake for our birthday dinner when the restaurant was unable to make one for us.  Jason is the best!”

We also received another ballot for Jason the next month and here are some of the details from nominators Jennifer King & Patrick Gauch from Ottawa: 

“On July 20, 2019, my husband and I, along with my aunt and her friend, arrived at Chateau Victoria after a long day of travelling.  Once there, we discovered that I had made reservations for the incorrect days.”

Tired and hungry, Jason at the front desk rose to the challenge!  He immediately set about to find a solution, not easy as Northwest Deuce Days was in town.  Jason contacted multiple hotels and finally was able to book a room at the Marriott.  He gave the visitors a contact name and directions.

But there is more to his exemplary service.  He treated the party like they were the only customers he had – a true sign of superb service.

And, another quote “My husband and I feel it is important to recognize individuals whose work and customer service stands above the rest.  Jason is one of those individuals. Our visit to Chateau Victoria was not our first, and it will certainly not be our last.

About Brenda

Committee Representative for Destination Greater Victoria