Laura Bondar – BW Emerald Isle

Laura2

 

Scott Hoadley, GM of Sidney’s Best Western Emerald Isle Hotel, seconded Laura’s nomination after a guest wrote:

“Laura went above and beyond the call of service and was very friendly, considerate and outgoing.  Just a very good lady who vacuumed broken glass off our bed after our daughter broke it.  She was outstanding in every aspect of customer service.”

Scott added “Laura joined the property last summer and since her arrival has continually raised the bar for customer service here at the hotel. She arrives to work with a smile that brightens our lobby and provides a warm welcome to all of our guests.  Laura has a tremendous future in hospitality, wherever her path takes her.  It is a pleasure of be a part of her first step on that path!  There are a number of comments mentioned on Trip Advisor that can be attributed to her, helping us to be the #2 rated hotel in Sidney.”

Here is just one posted by Linda Mcbain:  “The young lady (Laura) who checked us in on Friday, May 30 was most helpful.  My sister had suffered a fall in Tofino two days prior and we were struggling with her broken hip.  Laura quickly found a wheelchair which made our visit so much easier.”   

 

About Brenda

Committee Representative for Tourism Victoria