Salam Guenette – Fairmont Empress

Salam  Victoria Hospitality Award commitee - January 2017 (in April)

I am writing to say my biggest thank-you to all the Fairmont Empress employees for the amazing time I and my best friend Mr. Belloni had on our visit on Dec 13 and 14, 2016.  I had booked a Fairmont Gold Suite which was as I expected:  superb.  The style of the room and all the amenities are simply second to none.  But what made the experience even more unique was the staff.  I have to give my biggest thanks to Mrs. Salam Guenette with whom I organized by email a WOW surprise for my best friend.  She brought Christmas lights from home so that the room with the lights and the flowers that she ordered for me could be decorated while we were having dinner.  She also organized to be brought to our room a special personalized cake from the Q at the Empress Restaurant and Christmas cocktails.  Last, but not least, I had informed her of where two gifts were located and she organized to pick them up and put them in the room so that we would find them after dinner.

My best friend was both shocked and amazed as the room that we left before dinner had been dramatically transformed. I thank all the Fairmont Empress employees, but especially Mrs. Guenette and her fellow Gold Floor colleagues as they made our experience unique and confirmed once more that Fairmont is my favourite hotel chain which turns “moments into memories”. Another gentleman and lady on the Gold Floor closely worked with Salam and I give thanks to them also.  Furthermore, the food and staff at Q were superb and the atmosphere unique.

 I am hoping to visit the Fairmont Empress again soon as I have found Victoria to be a wonderful city.

About Brenda

Committee Representative for Tourism Victoria