Stephen Duncan – Chateau Victoria Hotel & Suites


December’s winner was Stephen Duncan from the Chateau Victoria Hotel.  The ballot nominating Stephen came to us from Kelly Brown of Renton, Washington, who wrote:

My husband and I had booked through Clipper Vacations and specifically came up to see the Butchart Gardens Christmas lights for a late anniversary trip.  Since I’m not familiar with the hotels in Victoria, I read reviews and many had mentioned the amazing Eggs Benedict at the Saturday and Sunday brunch in Vista 18.  Frankly, since we were only staying one night that sealed the deal!  My husband and I were looking forward to sleeping in late and brunch sounded perfect.  When we checked in we were reminded to check out brunch the next morning and I mentioned hearing good things about it.  So imagine my disappointment when we returned from the Butchart Gardens Friday night to see signs about the special Santa Breakfast event in Vista 18 Saturday!  Stephen said they would still be serving a “simplified” breakfast menu in the lounge, but he confirmed that it would not include Eggs Benedict.  Stephen noticed my crestfallen look and tried to give me vouchers for a free breakfast the next morning, but I told him we would probably go back to the place we had visited Friday morning.  About 30 minutes later Stephen called up to our room.  He had spoken to the restaurant manager (I assume) and they wanted to deliver anything from the menu to our room the next morning, at whatever time we specified, free of charge.

WOW.  That’s not just a customer service save, that’s AMAZING service.  We were able to sleep in, to enjoy our different Eggs Benedict (I loved the crab, my husband enjoyed the steak) as well as share a peanut butter and banana waffle and everything was wonderful!

About Brenda

Committee Representative for Tourism Victoria